Patient Guide

What should I bring to the hospital?
– Insurance information and identification card

– List of doctors, including phone numbers and other contact

– Telephone numbers of people to call in an emergency

– Names and dose of all , including prescription drugs as well as vitamins, herbals, laxatives and other over-the-counter products

– List of any allergies to medicine and food

– Eyeglasses, dentures and hearing aids

– Personal items such as toothbrush, toothpaste, comb, hairbrush, shampoo, battery-operated shaver and deodorant

Bedside Shift Report and Rounding
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change–around 7:00 a.m. and 7:00 p.m.– your nurse will introduce your new nurse to you. The team will talk about your progress, medicine, and tests scheduled for the day, and you can ask questions as well.

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily

Calling Your Nurse
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located on the remote at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cell Phones
Cell phones may be used by patients and visitors. Please do not talk loudly or use speaker phone while in the hospital. If you’re asked to turn off your cell phone, please do.  We also offer a public Wi-Fi connection.
Hearing Impaired
Sign language interpretation is provided by a 24-hour service called Interpreter on Demand, an interpreter video phone service.
Interpretation services are available 24 hours a day by using Interpreter on Demand, an interpreter video phone service. If you need a foreign language interpreter, ask your nurse for help.
Please do not bring any prescription or over-the-counter medicines to the hospital, unless directed by medical staff. All medicines you take in the hospital need to be prescribed, filled, and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Patient Meals
Proper nutrition is an important part of your treatment and recovery. Mid-Valley Hospital makes every effort to provide nourishing meals, prepared to meet the guidelines of your physician-ordered diet. Please contact your nurse if you have any questions about your meals.
Patient Safety and Security
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. Mid-Valley Hospital cannot be responsible for replacing personal belongings.

If you cannot send your valuables home, please speak with your nurse about storing them in a locked cabinet at the nurses station. Mid-Valley Hospital cannot be responsible for valuables left in your room.

While Mid-Valley Hospital is not responsible for personal belongings, we have a lost and found and will check to see if your item has been turned in. To file a lost items report, please contact the Administrative Assistant at 509-826-7663.

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Mid-Valley Hospital is a smoke-free campus. Smoking is not permitted anywhere on campus, and patients are not allowed to smoke. Please talk to your doctor or nurse about alternatives to smoking or tobacco use while you are in the hospital.
Visitor Guidelines
We encourage well-wishers for emotional support and recovery. To provide a restful and safe environment, we ask that visitors follow these guidelines:

* Do not visit if you have a cold, sore throat, fever, or other illness.

* Avoid noisy, disruptive behavior to help respect the healing of all patients.

* Ask before bringing foods, drinks, or other items like balloons, flowers, or perfume that might trigger patient allergies.

* Wash your hands before entering a patient’s room.

* Make sure children have a supervising adult with them at all times.

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. – General Hours: 9:00 a.m. to 9:00 p.m.

Your Room
We want your room to be a clean and comfortable place for you and your visitors. Every effort is made to give each patient a private room, if it is available. If you have concerns regarding the cleanliness or temperature of your room, or if you find that your TV, bed, lights, or other features of your room do not work properly, please let us know so we can help.

Your room will be cleaned daily. If you need cleaning or housekeeping services, please contact your nurse.

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker in most patient rooms. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.